My Works

Here, there is a list of some projects and operations that I sometimes work as a team member, sometimes as a team leader or as a manager in different times of my life.

  • Period of Wise Business Technologies
    • EveryWay2UK Project
  • Period of Bilge Çözümler
    • Alternative Channels (web, mobil, call center, social media) Consultancy for Corporate Firms
    • CRM (Customer Relationship Management) Consultancy for Corporate Firms
    • Business Development & Management Consultancy Services for SMEs
    • Project Management Consultancy Services for SMEs
    • Incentive / Grant Consultancy Services for SMEs
    • Institutionalization & Branding Consultancy Services for SMEs
    • Digital Marketing Consultancy for SMEs
    • E-Commerce Consultancy for SMEs
    • CRM Consultancy for SMEs
    • Financial Analysis Consultancy for SMEs
    • Training Programs for Businessmen
    • Mentoring and Consultancy Services for Entrepreneurs
    • Customized Software Solutions For SMEs
    • Customized Training Services For SMEs
    • Customized Call Center Installation and Management
  • Period of Turk Telekom
    • The Project of Transferring Outsource Call Center Operations to AssisTT ( AssisTT is one of the biggest call centers in Turkey)
    • Contract and Account Management of Call Centers which worked for Turk Telekom
    • Management of Outsource Call Center Operations
    • Management of Inbound Call Center Operations
    • Management of Outbound Call Center Operations
    • Management of Customer Retention & Persuasion CC operations
    • Management of Customer Complaints CC operations
    • Integration of Alternative Service Channels in Turk Telekom (Call Center and Online Channel)
    • E-commerce Project in Online Service Center
    • WebChat Project in Online Service Center
    • Debt Collection Project in Online Service Center
    • Development of Mobile Online Service Center Applications (IOS and Android versions)
    • Organizing Campaigns to Increase the Number of Online Service Center Members and Usage
    • EyeTracking & Usability Projects in Online Service Center
    • Online Service Center Dashboard Project
    • Integration Project of Online Service Center and SMS Sending Service
    • Integration Project of Online Service Center and WebTrends
    • SMS Sending Project with TCKN
    • PUSULA Bilgi Portali Projesi
    • Müşteri İletişim Platformu Projesi
    • Online Hizmet Merkezi Redesign Projesi
    • Kurumsal Web Sitesinde “Müşteri Hizmetleri” nin Aktifleştirilmesi
    • Alternatif Müşteri Temas Kanallarının (e-posta, sms) Kurulması Projesi
    • Ofis Bilgilerinin Merkezileştirilmesi Projesi
    • Türk Telekom’un Sosyal Medyada Temsili ve Şikayetlerin Toplanması Projesi
    • Online Hizmet Merkezi (Online Ofis) için Online Üyelik Projesi
    • Online Müşteri Temas Kanalının (Online Ofis) Kurulması Projesi
  • Period of Garanti Technology
    • Garanti Bankası için Hukuk Takip Projesi
    • Garanti Bankası için PDA Projesi
    • Garanti Bankası için Envanter Güncelleme Projesi
    • Garanti Teknoloji için Performans Sistemi Projesi
    • Garanti Teknoloji için Hizmet Yönetim Sistemi Projesi
    • Garanti Teknoloji Deposu için RF El Terminali  Projesi
    • Tansaş için Lojistik Projesi
    • Tansaş için Raporlama Ekranları Projesi
    • Tansaş için El Terminali ile Sayım Projesi
  • Period of Keysoft Yazılım
    • Wyeth İlaçları A.Ş Bütçe Planlama Uygulaması Projesi
  • Period of University
    • ITIL Temelli Hizmet Altyapısı Örneği Hazırlanması Master Tez Çalışması
    • Online Kitap Satışı Yapan E-ticaret Sitesi Projesi
    • Okul Bilgi Sistemi Otomasyon Projesi
Reklamlar